Sri Lanka’s Safari Jeep Marketplace1. Current cash bookings and eligibility
Current checkout takes no card payment. Cash is paid directly to the driver. Refund requests must identify who collected the money and the accepted booking conditions. The Cancellation and Completion policy continues to determine eligibility; this page does not add a cancellation fee or change an existing booking.
2. How to request a refund
Contact helpmytaxihub@gmail.com or shehantoursolutions@gmail.com, or call +94 75 015 5962, with your booking reference, payment date, amount, method and reason. Do not send full card numbers, security codes or sign-in codes. We will review the payment record and accepted terms and tell you the decision and any further information needed. A request is not approval or proof of repayment.
3. Cancellations, duplicate payments and service problems
Tell us promptly about a duplicate or incorrect charge, a provider cancellation, an unfulfilled safari or a partially provided service. Eligibility depends on the actual record, the accepted conditions and applicable law. Park tickets or third-party costs are reviewed against the terms disclosed before purchase; no blanket non-refundable rule is introduced. For cash collected by a provider, we coordinate the review with that provider.
4. Card refunds if online payments are enabled
Card checkout is currently unavailable. If OnePay checkout is enabled later, eligible approved card refunds must be initiated through the payment provider to the original payment method. Bank credit typically takes 3–5 working days after initiation and may take up to 10 working days. That bank processing estimate does not promise a merchant decision date. We provide the initiation status/reference when available; contact us if the credit has not appeared after the advised period.
5. Complaints and mandatory rights
If you disagree with a decision, contact us with the booking reference and supporting information for review. Nothing here removes a non-excludable consumer right or your right to contact your bank or an appropriate authority. Safari services do not involve returning a physical product.