Booking and cancellation baseline

Requests and payment

Submitting a request takes no payment. Provider response defaults to 15 minutes. A revised price requires your explicit acceptance. Approved online quotes have a default 30-minute payment window.

Cancellation

• Before 00:00 on the safari date in Asia/Colombo: refund the online safari amount; processing-surcharge retention is subject to the approved gateway and applicable requirements. No provider payout or platform commission.
• Same-day cancellation/no-show: no automatic online refund in the baseline; Admin exceptions apply. Provider compensation allocation remains pending.
• Provider cancellation: a same-price substitute needs your consent. Without an accepted substitute, refund the full collected online amount including the surcharge.
• Cash bookings: no refund is due if no payment was collected. No platform commission applies to cancelled bookings.

Completion and problems

Confirm completion or report a problem after the driver finishes. Writing a review is optional. An unresolved issue or missing tourist confirmation keeps the online provider payout pending; there is no automatic timed release.